SHIPPING & RETURNS
Shipping Policy
All shipping addresses
The following shipping address requirements are applicable to all destinations:
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The shipping address must be exclusively in Latin characters.
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HOMETOWN REIMAGINED does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.
Delivery to a PO box
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Delivery to a PO box is advised only for destinations in the United States. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
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PO box addresses are not supported by HOMETOWN REIMAGINED for both orders imported from sales channels and manual orders. If a customer submits an order with HOMETOWN REIMAGINED and enters a PO box address, it will be imported as a standard order in HOMETOWN REIMAGINED.
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The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
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First name: John (matching the name on the box)
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Last name: Smith (matching the name on the box)
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Address 1: PO Box 1776
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Zip code: 28034
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City: Dallas
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Country: United States
Note
Deliveries to a PO box might encounter delays or issues, even when the address guidelines are followed. It’s your decision whether to accept or decline orders with PO box addresses in your store. If you choose to accept, we recommend transparently informing customers about potential delivery risks, as the delivery guarantee is smaller compared to door delivery. Please note that if the address guidelines aren’t followed, or if order tracking confirms successful delivery, we won’t be able to offer compensation.
Return & Exchange Policy
HOMETOWN REIMAGINED is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if your customer ordered the wrong size, color, or simply changed their mind.
However, in case of a damaged product or a manufacturing error, HOMETOWN REIMAGINED offers a free reprint or a refund if you contact us within 30 days of product delivery. Please get in touch with our team using the “Submit issue” form and provide a clear photo showing the issue.
If there’s an issue affecting multiple products that use the same design, an additional photo (or video) of all affected items visible in one frame will be required for confirmation purposes.
Please note that HOMETOWN REIMAGINED will not be held responsible and will not offer reprints or refunds if the customer ordered the wrong size or color. In case of an unsuccessful delivery, you can opt for either a reprint with an extra charge or a partial refund. For DTG products, there is a tolerance of 0.5" for print placement, meaning that minor variations in the placement of the print will not be considered as defects.
